Customer Impact
ScoreData consistently delivers substantial lift on predictive engagements with our customers
in banking, financial services, insurance, healthcare and retail.
Contact Center
%
SHORTER AVERAGE HANDLE TIME
Reduced Average Handle Time improves customer experience and increases contact center productivity
Financial Services
%
INCREASE IN DEBT COLLECTION
Higher collections boost revenue
INSURANCE
%
REDUCTION IN
REPEAT CALLS
First Call Resolution improvements heighten customer experience
Staffing
%
INCREASE IN CONVERSIONS
Stronger candidate-recruiter matching converts more job applications
Want To See ScoreFast™ In Action?
Why ScoreData?
ScoreData helps businesses deliver exceptional outcomes by combining diverse data sets with dynamic machine learning. The award-winning ScoreFast predictive solutions platform creates models based on target outcomes. ScoreFast is self-learning, automatically updating models with little-to-no manual intervention.
Secure Collaborative Platform
ScoreFast breaks down knowledge silos and creates a secure environment for business managers to collaborate with data scientists
Data Pipeline
ScoreFast data ingestion tools help customers ingest, cleanse, audit and feed data sets to the model management platform
Federated Model Management
Following A/B testing of algorithms and datasets, the most robust ensembles are deployed to your production environment
Dynamic Learning
Automatic model rebuilds improve solutions over time, lowering cost of ownership
“Over the last eighteen months, the ScoreData team has delivered exceptionally performing models deployed in our collection centers, significantly and continuously improving our debt collection efforts. We are looking forward to leveraging ScoreData elsewhere at TMFL and proliferating these solutions in our other portfolio companies”.
Bhavin Parekh | Contact Center Manager
Tata Motors Finance Limited (TMFL)
“ScoreData is an innovative predictive solutions development and deployment platform. Their unique differentiation is in the deployment of continuously learning solutions targeted towards mid to large enterprises. They have a unique completeness of vision and the team to execute that broad vision in the marketplace”.
Scoredata has been recognized by Gartner under “Vendors to Watch” in the Gartner report “Market Trends: Planning Beyond the Hype of Artificial Intelligence and Automation” by Charlotte Patrick and Amresh Nandan”
Gartner
“ScoreData is reinventing how customers and businesses engage with each other at multiple touch points in the omni-channel. With ScoreData’s ScoreFast™ AI/ML technologies, companies will be able to anticipate customer needs and offer more personalized solutions. ScoreFast™ has consistently delivered superior customer experiences for both inbound and outbound customer engagement.” said Shoko Kanehara, Senior Vice President of Recruit Strategic Partners (RSP).
“We are very impressed with the ScoreData team, their passion, and their innovative approach to build the next generation of AI/ML powered engagement solutions”.
Shoko Kanehara | Senior Vice President
Recruit Strategic Partners
“We are very pleased to partner with ScoreData to execute on the vision of the NTTDATA Innovation Center for a broad range of use cases that impact our insurance customers.
It’s a pleasure to work with their team”
Tanvir Khan
NTTDATA Innovation Center
“The addition of ScoreData offers Talkdesk customers the ability to easily add best-of-breed, cutting-edge solutions leveraging highly versatile and advanced AI/ML functionality to their contact center platforms”
Tiago Paiva | CEO
Talkdesk
